FAQ

Order and Status

I ordered two (or more) different items but I have only received one of them. Where are my other items?
If you ordered multiple products, please expect to receive it in different shipments. Your other items are on the way!

Can I have my order delivered to a PO Box?
FedEx does not deliver to PO Boxes. Please set your mailing address to be a physical address to guarantee receiving your item.

Shipping

How long does it take to get my item(s) shipped?

It typically takes our 3rd party fulfillment center 24 - 48 hours to pick, pack and ship your order. If you ordered multiple items, it is not uncommon for your order to arrive separately. Our products are stored in over 50 warehouses across the United States. We do this so we can get the products to you faster!

Here are the following Shipping Services we offer and their estimated time in transit:

Priority Shipping ($27.00): 1-2 business days
Expedited Shipping ($15.00): 2-3 business days
Standard Shipping ($9.00): 3-5 business days

Standard Shipping is free when the subtotal of your order is $40.00 or more.

We ship via USPS, UPS and FedEx. Tracking will be automatically sent to you once your order has been processed with a one of these major carriers.

Does Copper Compression ship their products internationally?

We currently do not ship internationally. It's in the works. Sign up for our mailing list and be the first to know once we do!

Buy with Prime Checkout

What is Buy with Prime and how does it work?

Buy with Prime allows millions of US-based Prime members to shop directly from participating online stores with the trusted experience you expect from Amazon—including fast, free delivery, an easy checkout experience, and returns on eligible orders. When you shop on GreatCircleUS you’ll see the Prime logo and delivery promise on eligible products, which signals the item is available for free delivery, as fast as next day, with free returns. By clicking the Buy with Prime button, you can check out by signing into your Amazon account, which pre-populates your payment and shipping details on the checkout page. You will receive an order confirmation email after placing your order and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren’t a Prime member, you can sign up and start your 30-day Prime free trial today.

How do I make a purchase using my Prime benefits on Copper Compression?

When you decide to purchase a product using Buy with Prime on Copper Compression, you will be prompted to sign into your Amazon account. You can then complete your order using your preferred payment method stored in your Amazon account.

Is this really the same delivery experience I’m familiar with as a Prime member?

Buy with Prime purchases offer the fast, free delivery and free returns on eligible products and a seamless checkout experience shoppers trust.

Where can I check the status of my order?

You can check your order status by clicking on the link in your shipment confirmation email, which will bring you to your order details page on CopperCompression.com. For Buy with Prime purchases, you can’t see or track orders on your Amazon.com orders page or in the Amazon mobile app.

What is the Buy with Prime Return Policy?

Who do I contact for issues or questions regarding my order?

If you have any questions or experience any issues with your Buy with Prime order, contact us here: help@coppercompression.com.

Do I have to be a Prime member to use Buy with Prime?

Yes, you must be a Prime member to purchase products using Buy with Prime on Copper Compression. When you click on the Buy with Prime button, you will be prompted to sign in to your Amazon account, and your order will be processed using your preferred payment and shipping information stored in your Amazon account.

Can I use Amazon gift cards, promotional discounts offered by Copper Compression, or points when I use Buy with Prime?

Amazon.com gift cards, promotional discounts offered by Copper Compression, or points can’t be used as a payment method to place an order using Buy with Prime. Amazon.com Gift Cards can only be used to purchase eligible goods and services on Amazon.com and certain related sites as detailed in the Amazon.com Gift Card Terms and Conditions.

Can I make Buy with Prime purchases if I’m not in the US?

Buy with Prime orders can only be placed and shipped within the US.

Can I set up subscriptions using Buy with Prime?

Buy with Prime does not support subscriptions.

What happens if my order is late?

Most packages arrive on time, but orders sometimes show up after the estimated delivery date. Possible reasons for late delivery include:

Incorrect address
Missing apartment, building, floor, or unit number
Severe weather conditions
Other carrier-related delays

If you do not receive your order in the anticipated timeframe, we recommend that you do the following:

From your order confirmation email, click through to the order details page to check the status of your order. Your shipment confirmation email will also include a link to track your package.
On the order details page, you can confirm your shipping address.
Wait 48 hours to allow for unexpected delays.

What forms of payment do you accept?

Amazon Pay accepts credit and debit cards. Credit cards currently accepted include Visa, Mastercard, Discover, American Express, Diners Club, and JCB. Learn more about Amazon Pay payment methods.

How is sales tax determined?

The amount of sales tax charged on your orders depends on multiple factors, including the type of item purchased and your delivery address. The tax rate is the combined state and local rates associated with your address. For example, if you live in a state that does not impose a sales tax, you may still see tax calculated on your order if it is delivered to another state. Sales tax is calculated and charged at the time you place the order.

General

How do I wash my Copper Compression products?

Soak in warm water (at least 86°F recommended)
Use a neutral detergent
Softly wash with hands for a few minutes
Rinse with clean water, being careful not to squeeze too hard
Lightly press with a towel to remove water
Let out to dry, avoiding direct sunlight

What is Copper Compression's return policy?
If you are not completely satisfied with your order, we will gladly refund your purchase price, excluding shipping and handling charges, within 30 days of purchase.

Email help@coppercompression.com and we will provide shipping instructions at that time. We will need your order number, name, address, phone number, and product to be returned. We will also need a copy of your receipt when you return the product.

Can I wear Copper Compression items while swimming?
We do not recommend wearing Copper Compression products while swimming. Repeated exposure to water, especially salt water, will wear the products faster.

How tight should your products be?
To maximize the properties of compression, our products should be comfortably tight without cutting off blood circulation around the covered region.

Benefits of Copper and Compression

What are copper's hygienic properties?

Anti-Microbial - Copper, whose intrinsic properties can protect against a wide range of microorganisms. It is capable of destroying 99.9% of E. coli, a highly infectious pathogen.
Anti Bacterial - Copper-infused materials also delivers continuous antibacterial action that it can offer protection against bacteria such as Staphylococcus Aureus, Enterobacter Arogenes, and Methicillin.
Stink Free - To help combat odor, our compression gear destroys 99% of the odor-producing bacteria it encounters. So you can enjoy your workout stink free!

What are the healing properties of compression?

Body Efficiency - Our muscle fibers fire faster and more consistently when under compression. Further, the squeezing pressure on the muscle system results in proper joint mechanics and muscle orchestration.
Less Lactic Acid Build-up - Wearing compression gear increases the clearing of metabolites, such as blood lactate from muscle tissue. Lower lactic acid levels translate to better performance, since muscles are less likely to stiffen up or cramp.
Reduced Inflammation- Compression is proven to decrease inflammation in the body, it reduces swelling by restricting the flow of blood and other fluids to the injured area.
Faster Recovery - The quick removal of metabolites speeds up recovery. Athletes wearing compression gear experience less muscle pain and inflammation after a training session or activity.

Properties of Copper Infusion

If there is copper infused into the thread, shouldn't your fabrics have a copper-gold color? Do your products conduct electricity?
The infused copper particles are microscopic and are too small to be seen with the naked eye. To see any copper, the fabric needs to be placed under a microscope. While copper on its own is a great conductor of electricity, the copper in our products is infused into the thread. The bulk of the material is still made out of electrically insulating fabric, and so the concentration of copper is insufficient to affect the conductivity of the product.

Does copper get absorbed into your skin? Can I get copper poisoning from wearing your products?
Trace amounts of copper may be absorbed into your skin, but the concentration of exposure is insignificant to cause any bodily harm. Copper poisoning only occurs through the ingestion of acute amounts of copper.

Promotions

25% Off Sitewide*
*Receive 25% off full price products. Sale prices reflected as Exclusions apply. Limited time offer valid December 9, 2022 12:01 am EST through December 16, 2022 11:59 EST. Offer valid exclusively at coppercompression.com. Offer valid only while supplies last. Offer not valid on gift cards and sale price products. Can not be combined with other discount codes.

How do I redeem my free gift with purchase?
To be eligible for your free gift, you will need to have added a minimum value of $50 to your cart, after discounts and promotions are applied. Once the subtotal of your cart has reached $50.00 or more, add 1x Copper Infused Face Mask- 2 Pack to your cart. Click checkout and enter discount code CCGIFT. Click Apply and your Copper Infused Face Mask- 2 Pack will reflect the Free promotion.

FAQ

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